🌐 Website not working? Try this first!

🌐 Website not working? Try this first!

Sometimes websites just don’t load or behave strangely. Before reaching out for help, try the steps below — you might be able to fix it yourself and get back to what you were doing faster!

🔁 Step 0: Restart First

First things first — if you haven’t already, restart your computer. It sounds basic, but it really does solve a lot of problems.

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After each step, try loading the website again before moving on to the next one.

🍪 Step 1: Clear the Website’s Cache and Cookies

For Chrome:

  1. Open the website that’s not working.

  2. Click the 🔒 padlock icon in the address bar (top left).

  3. Select Site settings.

  4. Click Clear data, then confirm by clicking Clear in the popup.

For Edge:

  1. Paste this into your address bar:
    edge://settings/privacy/cookies/AllCookies

  2. Type the name of the problem website into the search box.

  3. Find the site in the results, click the dropdown arrow, and then click the 🗑️ garbage can icons to delete all related cookies.

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 Make sure you remove all cookies for the site!

🕵️‍♂️ Step 2: Try Incognito Mode

Try opening the website in an incognito (Chrome) or InPrivate (Edge) window:

  1. Click the menu button (usually three dots ... in the top right).

  2. Choose New Incognito Window or InPrivate Window.

  3. Type or paste the website URL and hit Enter.

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If the website still doesn’t work in incognito, skip Step 3 and move on.

🧩 Step 3: Disable Browser Extensions

If the site does work in incognito mode, one of your browser extensions may be the culprit.

Here’s how to disable them:

  1. Click the 🧩 Extensions icon in the top-right of your browser.

  2. Select Manage extensions.

  3. Turn off all your extensions using the toggles.

  4. Try the site again — if it works, turn your extensions back on one by one to find the troublemaker.

🔄 Step 4: Try a Different Browser

Still having issues? Download and try a different browser, like Firefox or Chrome (if you're using Edge).

This helps determine if the problem is with your browser specifically.

🧰 Step 5: Now You Can Submit a Ticket

If the website still isn’t working, it’s time to submit an IT ticket! When you do, please include:

  • The name of the website

  • What problem you're seeing

  • Which steps you’ve tried from this list

  • Whether it worked in Incognito or a different browser

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These details help us diagnose the issue more quickly!

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