🧙‍♂️ IT Support: How to Submit Support Requests

🧙‍♂️ IT Support: How to Submit Support Requests

🛠️ How to Submit an IT Support Request

There are three ways to request IT assistance. Whichever method you choose, please include as much detail as possible—this helps us resolve your issue faster and more efficiently.

IdeaTip:
The more information you provide, the better we can assist you.
In short: Help us help you!

⚠️ Before You Submit a Ticket

Please try the following basic troubleshooting steps first:

  • Restart or refresh the app, device, or service you're having trouble with

  • Check all cables and connections

  • Unplug and plug back in where possible

  • Wait a few minutes—some issues resolve on their own

✅ Method 1: Submit via Web Portal (Preferred)

Go to: www.captagroup.com/helpdesk

  • Fill out all available fields with relevant details

  • Be specific—“Internet broken” is not enough

Include the following:

  • Your PC name (see how to find it below)

  • Your name and contact details

  • Your location

  • Details of the issue or account involved (e.g., email address, supplier account name, etc.)

📧 Method 2: Email

If you can’t access the helpdesk page, send an email to:
tickets@capta.com.au

  • Your email will be converted into a support ticket automatically

  • All IT staff are notified of your request

AlertImportant:
Include your PC name in the email.

How to find your PC name:

  • Check your desktop (usually top-right corner), or

  • Press the Windows key, type PC Name, and press Enter

📞 Method 3: Phone

If you're unable to submit a ticket online or via email, call us on:
07 4041 9416

  • Leave a clear voicemail message—this will be converted into a ticket with the recording attached.

Please include:

  • Your name

  • Where you're calling from

  • Your best contact number

  • A brief description of the issue

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